Terms & Conditions: Last updated: 2026/03/24

1. Scope of Work 
Each project is tailored to the client’s specific requirements. A detailed scope of work will be agreed upon before the project begins.

2. Fees & Payment Terms 
A 50% non-refundable deposit is required to commence any project. 
The remaining 50% is due upon completion, prior to delivery or installation.

3. Changes & Revisions 
Any changes to the agreed scope may result in additional costs and revised timelines.

4. Procurement & Third Parties 
Where items are sourced from third-party suppliers, availability, pricing, and lead times are subject to change and outside of our control.

5. Installation 
Installation services will be scheduled as agreed. The client is responsible for ensuring site access and readiness. Any delays may incur additional costs.

6. Cancellations 
If a project is cancelled after commencement, the deposit is non-refundable and any work completed up to that point may be charged.

7. Liability 
We take care to ensure quality and accuracy; however, we are not liable for delays or issues caused by third-party suppliers or circumstances beyond our control.

8. Product Warranty & Guarantees 
All products sourced are supplied by third-party vendors. Any warranties, guarantees, or product-related claims are the responsibility of the respective supplier or manufacturer. 
We do not provide warranties on third-party products and are not liable for defects, damages, or faults once items have been delivered or installed. 
We may assist in facilitating communication with suppliers where reasonably possible.

9. Product Documentation & Aftercare 
All invoices, receipts, and warranty documentation for purchased items will be provided directly to the client where possible. It is the client’s responsibility to retain these documents for any future claims. 
We are not responsible for managing, processing, or resolving warranty claims with third-party suppliers.

10. Acceptance 
By engaging our services, you agree to these Terms & Conditions.

11. On-Site Work & Liability 
While all reasonable care is taken during installation and on-site work, we are not liable for pre-existing conditions, site-related issues, or circumstances beyond our control. 
The client is responsible for ensuring that the site is safe, accessible, and ready for installation. 
We recommend that clients maintain appropriate insurance cover where necessary.

For any questions, please contact: 
hello@shapedspaces.co.za